Refund Policy

We want you to be completely satisfied with your purchase. Returns are accepted for a full refund or exchange of the cost of the merchandise as long as it is returned in the original wrapping, unworn, undamaged and in resalable condition. Custom orders are not refundable or exchangeable. Costs for the initial shipping, handling and any insurance of the initial purchase are not refunded. Returned merchandise must be received by Pam Branch Designs within 20 business days of the shipment date/postmark of the merchandise for a refund. Costs for the shipping and handling for the return of the item are the responsibility of the buyer. When shipping a return, you must include a copy of your receipt and/or invoice. (Save copies for your records.) Please buy insurance for the return shipment as refunds and exchanges will not be accepted if the item is lost or damaged. Products purchased at a retail shop, boutique, department store or specialty store may not be returned to Pam Branch Designs and vice versa.

If you have merchandise to return, email us and you will be directed where to mail the merchandise and a copy of the receipt/invoice. If you have questions regarding payment, shipping, returns or any other policy, please email us at pam@pambranchdesigns.com.
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Last modified on December 1, 2017