Shipping and Returns Policies

Shipping Policy

Retail orders are processed within 5-7 business days of receipt of payment, then shipped. For wholesale/bulk orders, the time-frame for processing the order is 7-10 business days, then the order is shipped. If you would like an item shipped outside of the continental U.S. or if you would like your purchase shipped as a rush order, please contact us for pricing. Shipping costs are not refundable.

If the item you purchased is returned to as undeliverable, customer must pay any additional shipping charges before the order is resent. Pam Branch Designs will not be responsible for items that are lost, stolen or damaged once the item is shipped. If you wish to purchase shipping insurance, please contact us for pricing.

Return Policy

We want you to be completely satisfied with your purchase. Returns are accepted for a full refund or exchange of the cost of the merchandise as long as it is returned in the original wrapping, unworn, undamaged and in resaleable condition. Custom orders are not refundable. Costs for the initial shipping, handling and any insurance of the initial purchase are not refunded.

Returned merchandise must be received by Pam Branch Designs within 20 business days of the shipment date/postmark of the merchandise for a refund. Costs for the shipping and handling for the return of the item are the responsibility of the buyer. When shipping a return, you must contact us at and advise us of the return. You must include a copy of your receipt and/or invoice with the returned items. Please buy insurance for the return shipment as refunds and exchanges will not be accepted if the item is lost or damaged. Products purchased at a retail shop, boutique, department store or specialty store may not be returned to Pam Branch Designs and vice versa.

Returned merchandise and a copy of the receipt/invoice must be mailed to: Pam Branch Designs, L.L.C., 6000 Stewart Parkway, #7173, Douglasville, GA, 30154.

Shipping and Returns Policy last updated on January 28, 2022.